Shipping policy
1. Order Processing Time
All orders will be processed within 1–3 business days after payment confirmation (excluding weekends and Chinese public holidays).
For bulk wholesale orders or customized hardware/decor, processing time will be confirmed separately via email.
2. Delivery Time Estimate
Estimated transit times (excluding customs clearance delay):
- Southeast Asia: 7–15 business days
- Middle East: 10–22 business days
- Europe & North America: 15–30 business days
Shipping timeline is an estimate; we cannot guarantee exact delivery date.
3. Shipping Coverage
We ship to most countries worldwide. A full list of available destinations is displayed at checkout. We reserve the right to suspend shipping to restricted regions.
4. Customs Duties, VAT & Import Taxes
All international shipments are delivered on DDU terms.
Customer is fully responsible for all import duties, VAT, customs clearance fees and local taxes charged by destination country. We do not reimburse any customs charges. Please check local import regulations before ordering.
5. Tracking Information
Once dispatched, you will receive an email with tracking number. You can track shipment status via our website or carrier official portal.
6. Lost or Stalled Packages
If tracking shows lost or suspended delivery, contact us immediately. We will coordinate with logistics provider for investigation. Investigation usually takes 7–15 working days. Refund or reshipment will only be processed after official confirmation of loss from carrier.
7. Shipping Address
Please ensure your shipping address is complete and accurate. We are not liable for failed delivery caused by wrong, incomplete address provided by customer. Address modification after shipment cannot be guaranteed.